Privacy & enquiries

Koncierge Sàrl is responsible for the general enquiries made through this website. Correspondence: c/o MK Strategies Sàrl, Rue Dr-Alfred-Vincent 10, 1201 Genève, Switzerland. You can contact us through the private enquiry form, including for a privacy request.

We use the name, email address, enquiry subject, general message, preferred language and submission time you provide to respond, coordinate your request and keep a record of the discussion. Do not submit health information, medical documents, identity documents or payment details through this form.

Enquiries are held in the website’s protected inbox, accessible only to the authorised operator. The website uses hosting and database services provided through ChatGPT Sites and Cloudflare; infrastructure or support processing may involve countries outside Switzerland. We use these services only for the operation of the website and enquiry handling, subject to their applicable processing arrangements.

We do not add you to a marketing list, sell your information or transmit a medical file to a provider through this form. Any provider introduction or separate clinical information exchange is discussed with you first.

General enquiries are retained for up to 12 months after the last substantive contact unless they form part of an ongoing client relationship, must be kept for a legal obligation, or are needed to establish or defend a claim. The operator reviews and removes expired enquiries from the protected inbox.

You may request access, correction or deletion, or ask questions about processing, through the enquiry form with the subject “Privacy request” or by post. We may need proportionate verification before acting. You may also contact the Swiss Federal Data Protection and Information Commissioner. Essential platform security and server logs may be processed separately by the hosting services.

Updated 7 November 2026.